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Order Processing & Shipping Policy
Our Commitment
At Branzuo, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers worldwide. Please review our Order Processing & Shipping Policy below for complete details.
1. Order Processing & Handling
All orders are carefully processed and prepared within 5–7 business days before shipment.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- Orders placed after 2:00 PM (local processing time) will begin processing on the next business day.
- Processing times may be slightly extended during peak seasons, promotional events, or high order volumes.
2. Shipping Rates & Estimated Delivery Times
Shipping charges and delivery timelines are calculated based on:
- Destination country or region
- Selected shipping method (Economy, Standard, or Express)
Final shipping costs and estimated delivery times will be displayed at checkout.
| Shipping Method | Delivery Time | USA | Canada | UK | International |
|---|---|---|---|---|---|
| Free Shipping | 20–25 Days | Orders above $139.00 | N/A | N/A | N/A |
| Economy Shipping | 20–25 Days | $15.00 | $20.00 | $35.00 | $40.00 |
| Standard Shipping | 10–15 Days | $25.00 | $30.00 | $45.00 | $45.00 |
| Express Shipping | 5–8 Days | $45.00 | $45.00 | $60.00 | $65.00 |
3. Delivery Information
Please note that delivery timeframes do not include the 5–7 business day processing period.
Delivery may occasionally be affected by external factors such as:
- Customs clearance procedures
- Courier or transportation delays
- Seasonal demand and public holidays
- Weather conditions or regional disruptions
4. Shipping Restrictions
At present, we do not ship to:
- APO/FPO addresses
- P.O. Box addresses
- Certain restricted or sanctioned regions as per international regulations
5. Free Shipping Offer
We offer free shipping within the United States on orders with a total value of $139.00 USD or more.
6. Tracking & Delivery Support
Once your order has been shipped, a tracking number will be sent to your registered email address.
If your parcel is delayed, lost, or arrives damaged, our support team will coordinate with the courier service to investigate and assist with an appropriate resolution where applicable.
7. Return Shipping
For return-related instructions, please refer to our Return, Exchange & Refund Policy.
We kindly request that customers contact our support team before sending any items back.
8. Contact Information
If you have any questions regarding our Order Processing & Shipping Policy, please contact us:
Company: Multinex Inc
Address:
1310 Deer Hollow Dr
Arlington, TX 76002, USA
Phone: +1 (817) 254 3040
Email: hello@branzuo.com