1) Who We Are

This Privacy Policy explains how Branzuo (“we,” “our,” or “us”) collects, uses, stores, and shares your personal information when you visit, browse, make a purchase from, or otherwise interact with the Branzuo website and services.

Contact Information

Email: hello@branzuo.com
Phone: +1 8172543040
Business Address: 1310 Deer Hollow Dr Arlington, TX 76002, USA

2) Information We Collect

To provide and improve our services, we may collect certain categories of personal information.

A. Information You Provide Directly

This may include:

Full name
Email address
Phone number
Billing and shipping address
Account login information and preferences
Order history, purchases, returns, exchanges, or cancellations
Customer support requests and communications

B. Payment Information

Payments are securely processed through trusted third-party payment providers such as Stripe and PayPal. We do not store complete debit or credit card information, including CVV numbers, on our servers.

C. Automatically Collected Information

When you visit or interact with our website, certain information may be collected automatically, including:

IP address
Browser type and device details
Operating system
Website usage activity, pages visited, clicks, and browsing behavior
Cookie and tracking technology information

3) How We Collect Information

We may collect information:

Directly from you when placing an order, creating an account, or contacting customer support
Automatically through cookies, analytics tools, and website technologies
From trusted third-party service providers such as payment processors and shipping partners

4) How We Use Your Information

We use your information for purposes including:

Processing and delivering orders
Managing payments, returns, and exchanges
Providing customer support and assistance
Improving website functionality and customer experience
Sending order confirmations, shipping notifications, and service-related updates
Preventing fraud and protecting account security
Complying with legal and regulatory requirements
Sending promotional communications and personalized advertising where permitted by applicable laws

5) Sharing of Information

We may share limited personal information with trusted third parties, including:

E-commerce and website service providers
Payment processors and gateways
Shipping and logistics partners
Analytics and advertising providers
Legal authorities when required by law
Business partners involved in mergers, acquisitions, or restructuring

We do not sell personal information in the traditional sense.

6) Cookies & Analytics

Our website uses cookies and similar technologies to improve website performance, analyze visitor behavior, and enhance user experience. We may use services such as Google Analytics to better understand how users interact with our website.

Your Cookie Choices

You may:

Disable or remove cookies through your browser settings
Use available cookie preference tools provided on our website

7) Advertising & Remarketing

We may work with advertising partners, including Google, to display relevant advertisements and measure advertising effectiveness. This may include remarketing features that show ads to users who previously visited our website.

Your Advertising Choices

You may manage advertising preferences through:

Google Ads Settings / My Ad Center
Third-party advertising opt-out programs such as the Network Advertising Initiative (NAI)

8) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet-based platform or electronic storage system can be guaranteed completely secure.

9) Your Rights & Choices

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information
Request corrections or updates
Request deletion of your information
Restrict or object to certain processing activities
Withdraw consent where applicable
Request a copy of your personal data
Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.

For security purposes, we may verify your identity before processing certain requests.

10) Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders and provide customer support
Comply with legal, tax, and regulatory obligations
Prevent fraud and resolve disputes

11) International Data Transfers

Your information may be processed or stored outside your country of residence in locations where our service providers operate.

12) Children’s Privacy

Our website and services are not intended for children under the applicable legal age. We do not knowingly collect personal information from children.

13) Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external websites.

14) Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be published on this page along with the revised effective date.