1. Who We Are

This Privacy Policy explains how Branzuo ("we," "our," or "us") collects, uses, stores, and shares your personal information when you visit, browse, make a purchase from, or otherwise interact with the Branzuo website and services.

2. Information We Collect

To provide and improve our services, we may collect the following information.

A. Information You Provide Directly

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login information and preferences
• Order history, purchases, returns, exchanges, or cancellations
• Customer support requests and communications

B. Payment Information

Payments are securely processed through trusted third-party providers such as Stripe and PayPal. We do not store complete debit or credit card information or CVV numbers.

C. Automatically Collected Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage activity
• Pages visited
• Clicks and browsing behavior
• Cookie and tracking technology information

3. How We Collect Information

• Directly from you when placing an order.
• When creating an account.
• When contacting customer support.
• Automatically through cookies and analytics.
• From trusted third-party providers such as payment processors and shipping partners.

4. How We Use Your Information

• Processing and delivering orders
• Managing payments, returns and exchanges
• Providing customer support
• Improving website performance
• Sending order confirmations and shipping updates
• Preventing fraud
• Complying with legal requirements
• Sending promotional communications where permitted

5. Sharing of Information

We may share limited personal information with trusted third parties including:

• E-commerce service providers
• Payment processors
• Shipping partners
• Analytics providers
• Advertising providers
• Legal authorities when required
• Business partners during mergers or acquisitions

We do not sell personal information in the traditional sense.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve website performance and understand visitor behavior.

Your Cookie Choices

• Disable cookies in your browser.
• Use cookie preference tools available on our website.

7. Advertising & Remarketing

We may work with advertising partners including Google to display relevant advertisements and measure advertising effectiveness.

Your Advertising Choices

• Google Ads Settings / My Ad Center
• Network Advertising Initiative (NAI)

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission or storage system is completely secure.

9. Your Rights & Choices

• Access your personal information
• Request corrections
• Request deletion
• Restrict processing
• Withdraw consent
• Request a copy of your personal data

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

10. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal obligations
• Prevent fraud
• Resolve disputes

11. International Data Transfers

Your information may be processed or stored outside your country of residence in locations where our service providers operate.

12. Children's Privacy

Our website and services are not intended for children under the applicable legal age. We do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be published on this page together with the revised effective date.