At Branzuo, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the terms and conditions outlined below. Our Return, Exchange & Refund Policy applies equally to customers worldwide.

Return Eligibility

We gladly accept returns within 30 days of delivery. To qualify for a return, the following conditions must be met:

The item must be unused and in its original condition
All original packaging, tags, and included accessories must be returned intact
Sale items are also eligible for returns

Please note that items failing to meet these requirements may not qualify for a refund or exchange.

Exchange Policy

We also offer exchanges within 30 days of delivery. If you would like to exchange your item for a replacement, kindly contact our customer support team for assistance.

All exchange requests are subject to product availability at the time of processing.

Return Shipping

Customers are responsible for return shipping costs. To ensure safe and successful delivery of returned items, we strongly recommend using a secure and trackable shipping service.

Restocking Fee

Branzuo does not charge any restocking fees. Your return or exchange will be processed without additional handling or restocking charges.

How to Start a Return or Exchange

To initiate a return or exchange request, please contact our support team using the information provided below. Our team will guide you through the process and provide complete return instructions along with the return address.

Email: hello@branzuo.com

Refund Process

Once your returned item has been received and inspected by our team, your refund will be processed accordingly.

Return shipments generally take approximately 6–8 business days to arrive, depending on the courier and destination.

After approval, please allow additional time for the refunded amount to appear in your original payment method, depending on your payment provider or financial institution.

Contact Information

If you have any questions regarding our Return, Exchange & Refund Policy, please contact us:

Customer Support Number: +1 8172543040
Email: hello@branzuo.com
Address: 1310 Deer Hollow Dr Arlington, TX 76002, USA